An operational approach to your marketing
Marketing is more than Facebook Ads, Google Ads and SEO. Every touch point a client has with your business is part of your marketing.
Marketing relies on your operations to deliver high-quality services that exceed clients’ expectations. Positive reviews, testimonials, and case studies generated from exceptional service delivery are invaluable resources for your marketing to drive revenue and increase brand reputation.
We analyse the services you deliver and review the client satisfaction results, alongside your systems, processes, financial results and marketing activities, including your customer journey.
Through our operational expertise and sales and marketing experience, we can help you gain a comprehensive understanding of your service’s performance and how they align with your long-term strategy.
Discover the strategic synergies between strategic marketing and strategic operations
Eager to take an operational approach to your marketing?
Get in touch to take the next step to achieving your vision.
The operational piece of your marketing puzzle
Like the pieces of a jigsaw puzzle, the varying elements of marketing work together to create a complete and cohesive picture of your marketing strategy. If a piece is missing, the overall picture and your marketing efforts will be incomplete.
From market research and target audience analysis to branding, positioning, and marketing channels, each facet contributes a unique piece to the puzzle. Operational analysis of your marketing efforts is another piece of the puzzle.
We understand that your business is unique, and that’s why we tailor our approach to fit your specific needs. By approaching your marketing through a strategic operational lens, we help you by:
Improved customer targeting
We not only identify the most profitable aspects of your business but we also ensure your marketing efforts are precisely aimed at your defined target markets. Through detailed research and analysis, your marketing collateral and channels are optimised to reach and resonate with your ideal customers, maximising engagement and conversion rates.
Enhanced profitability insight
By aligning marketing with financials, you’re equipped to pinpoint exactly which products or services are most profitable and why. This enables more informed decisions, focusing resources on what truly drives your business forward.
Strategic resource allocation
With a financial approach to marketing, you can allocate your marketing budget more effectively. By understanding the financial performance of different marketing channels and activities, you can invest in areas with the highest return, ensuring every dollar spent contributes to your bottom line.
Marketing optimisation
From website management to lead nurturing, integrating a financial perspective ensures all elements of your marketing strategy are streamlined for peak performance. This holistic approach not only enhances user experience and the customer journey, but also ensures your marketing activities are consistently aligned with your strategic financial goals. This leads to scalability and sustainable growth.
The custom business advertising on my work vehicle designed by you has had people commenting on how good it is when I get in and out of the car. This has also helped with picking up new business when I’m out and about.
Marketing services
Research and analysis
Research and analyse current marketing activities, including analysing the profitability of current products and services.
Data-driven decisions
We provide businesses with critical insights by analysing current marketing activities and the profitability of products or services. This enables you to make informed, data-driven decisions, prioritising strategies that maximise returns and eliminate or improve underperforming products and/or services.
Competitive advantage
Through thorough research and analysis, we equip you with a deeper understanding of your market position relative to competitors. This knowledge not only identifies gaps in the market but also highlights opportunities for differentiation, allowing you to carve out a competitive edge in your industry.
Optimised marketing spend
By assessing the effectiveness of current marketing efforts in relation to products and/or service profitability, we enable you to optimise your marketing spend. This ensures that financial resources are allocated to high-performing activities that directly contribute to the bottom line, maximising ROI and driving sustainable growth.
Target markets
Ensuring your marketing collateral and channels are reaching your defined target markets.
Increased engagement
By ensuring your marketing collateral and channels effectively reach your defined target markets, you significantly increase engagement. Tailoring messages and choosing the right channels for your audience means your marketing efforts resonate more deeply, fostering a stronger connection with potential customers.
Higher conversion rates
Targeted marketing strategies lead to higher conversion rates as your communications are specifically designed for an audience that has already shown an interest in your type of products or services. By focusing on those most likely to buy, you streamline the path from interest to purchase.
Efficient use of resources
Targeting your marketing efforts reduces waste, ensuring that time, effort, and budget are spent on channels and campaigns that reach the most promising prospects. This focused approach not only maximises ROI but also contributes to a more sustainable and cost-effective marketing strategy.
User experience
Customer journey mapping, ensuring consistent branding and brand messaging across all touch points, managing customer feedback, and improvement processes.
Enhanced client satisfaction
By meticulously mapping the customer journey and ensuring consistent branding and messaging across all touchpoints, we create a seamless, engaging experience for your clients. This thoughtful approach to user experience fosters greater satisfaction and loyalty, as clients feel understood and valued throughout their journey.
Increased brand cohesion
Consistency in branding and messaging solidifies brand identity and reputation. We ensure that every interaction a customer has with your brand reinforces their perception and relationship with it. This leads to a stronger, more cohesive brand experience that stands out amongst your competitors.
Continuous improvement
Actively managing customer feedback and incorporating it into improvement processes ensures that your offerings evolve in line with client needs and expectations. This proactive stance on feedback demonstrates to clients that their opinions are valued and acted upon, leading to improved products and/or services and a more loyal client base.
Website management
Website audits; ongoing maintenance and updates; website refreshes; uploading and updating content, updating imagery and graphics; refreshing colours and fonts; and optimising website functionality.
Enhanced user experience
Regular website audits and ongoing maintenance ensure that your website remains user-friendly, fast, and accessible. By continuously updating content, imagery, and design elements, your website stays fresh and engaging, which significantly improves the overall user experience. This leads to longer visit durations and higher conversion rates as visitors navigate the site with ease.
Proactive problem solving
With ongoing website maintenance and updates, potential issues such as broken links, outdated information, or security vulnerabilities are swiftly identified and rectified. This proactive approach prevents minor problems from escalating into major issues that could deter visitors or compromise data, ensuring the website remains a secure and reliable resource.
Scalability and adaptability
Regular website audits and refreshes ensure that your online platforms can scale and adapt to changing business needs or market trends. Whether it’s expanding services, entering new markets, or integrating new technologies, we ensure that the digital presence of your business evolves in tandem with your growth plans. This facilitates seamless expansion and adaptation without sacrificing performance or user experience.
Lead management
Nurturing prospects through the sales funnel, including managing leads, developing lead magnets and marketing collateral.
Increased conversion rates
By nurturing prospects through the sales funnel with tailored communication and strategic lead magnets, we effectively guide potential clients closer to a purchasing decision. This targeted approach ensures that leads receive relevant, engaging content at each stage of their journey, significantly increasing the likelihood of conversion from interest to sale.
Enhanced client insight
We not only advance leads through the funnel but we also provide invaluable insights into customer preferences and behaviours. Through the development and analysis of lead magnets and marketing collateral, we can gather data on what resonates most with your audience, allowing for more informed decision-making and marketing strategy refinement.
Stronger client relationships
The process of managing leads and nurturing them towards conversion is pivotal in building trust and loyalty. By consistently delivering value and demonstrating an understanding of your clients needs and challenges, we foster a sense of connection and reliability between you and your prospects. This not only enhances the likelihood of initial sales but also lays the groundwork for long-term client relationships.
Eager to take an operational approach to your marketing?
Get in touch to take the next step to achieving your vision.
We have been working with Rachelle for a long time and she is an investment we can’t live without. She is so efficient with deadlines and more importantly, understands a brief and nails it every time.
Three ways we can work with you
We understand that business needs are different and we wouldn’t be doing our job of providing you solutions, if we didn’t provide you flexible options.
Monthly retainer
The monthly retainer is designed for business owners who want to step away from the day-to-day time-consuming tasks, so you can focus your time and energy on growing your business.
The monthly retainer includes all Operations, Marketing and Finance Management services (we don’t have different prices for different services). As a snapshot it includes:
- Strategic team management
- Looking after your day-to-day operations and making sure they align with your long-term goals
- Effectively managing resources to maximise efficiency and productivity
- Optimising your systems and processes
- Managing cash flow
- Managing client and stakeholder relationships
Monthly retainers start at $2,400 + GST
Get in touch to get started.
Project based
If you’re not at the level needed for someone to run your day-to-day operations but need someone to help you complete projects here and there, we can work with you on a project-by-project basis. This can include:
- System set-up or improvement
- Process set-up or improvement
- Software integrations
- Website marketing audits
- Website updates
- Financial analysis of current marketing activities
- Project management
As all projects are different, project based engagements are priced on a per project basis. Please get in touch to let us know what projects you’d like to complete.
Consulting session
Not sure what the next steps are for your business, or if your current thinking is on the right track? Need someone to brainstorm with and bounce ideas off? Need help in selecting what systems or tools to implement? A consulting session may be just what you need.
The session includes:
- 1x 90-minute video session to focus on the specific aspects of your business that you need guidance on
- A recording of the session to watch back
- 90-day action plan
- 1 x 30-minute follow-up / accountability check-in session
A consulting session will be most beneficial for you if:
- You have a great vision and thousands of brilliant ideas, but you’re struggle to put those into action, prioritise or struggling where to start
- Need some guidance on where to invest your time and money first and order of priority.
Consulting sessions rate: $475 + GST
Book your consulting session here.
Eager to take an operational approach to your marketing?
Get in touch to take the next step to achieving your vision.